Fraud Alerts

Cyprus Credit Union is committed to protecting your financial and personal information. In addition to using the most recent technology to safeguard your personal information and privacy, we want to give you tools and information to protect yourself and your family from becoming victims of fraud. This page is constantly being updated with the latest information and alerts about fraudulent activity.

Cyprus Credit Union will never ask for personal information (social security number, account number, passwords, etc.) through an unsolicited call or an email. If you are asked for this information via email or phone call it is a scam.

Report Fraud to Cyprus Credit Union Immediately. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).

 

 

 

Scammers Fake Computer Virus to Get Your Info

If someone calls or emails with a warning that your computer has a virus, you might be worried enough to follow their insturctions: Go to a website, download a program or grant remote access to your computer.

Don’t Fall For It.
The warning is most likely a scam and the criminal is attempting to collect your password information or credit card data that will let them rack up unauthorized charges. This scam has become so widespread that Microsoft has studied this issue in four countries, including the U.S. The study found that, on average, victims were scammed out of more than $875 and had more than $1,700 in damages done to their computers.

What To Do

Don’t be tricked by scammers. If you ever receive an unsolicited phone call, email or text message attempting to obtain your personal information, it is most likely a scam.  For more information on how you can protect your computer from scammers visit www.ftc.gov.


Fraud Alert for Business Members
Many of our Fraud Alerts focus on personal accounts and information. Recently we’ve received information regarding fraud and hacking attacks that can affect POS transactions and machines. We want our business members to be informed and protected. CUInfo Security, a website that monitors and reports on fraudulent activity has released information on how hackers can obtain information and what you can do as a merchant to protect yourself and your customers.
Four suspects were indicted by the U.S. Department of Justice earlier this month for their alleged connection to a multimillion-dollar point-of-sale fraud scheme involving war-driving - a hacking method that remotely scans for open or vulnerable Internet connections to POS systems. The hackers then infiltrate the POS connection and obtain information for the host computer. In many cases, according to the indictment, they also installed Trojans, which allowed them ongoing access to the systems, giving them the ability to install and re-install malware over time.
You can protect yourself and your customers by:

If you have questions about the security of your POS system contact your credit card processor or any member of our Business Services team at 801.260.7600 ext. 5272.


Fraud Alert
Recently, members have reported receiving fraudulent phone calls attempting to obtain financial information. The automated call attempts to collect card holder information with statements like “your debit card has been compromised” or “your card has been blocked, please press 1 to verify a transaction” and then asks the caller to enter their credit card number and pin information.  This is a scam. 
If Cyprus Credit Union’s Fraud Prevention department detects unusual activity, we will contact you by phone and you will always speak with a live person. We will never ask you for your full credit card account number. Cyprus Credit Union will never ask for personal identifying information (social security number, account number, passwords, etc.) through an unsolicited call or an email. If you are asked for this information via email or a phone call, it is a scam.
If you think you may have been a victim of fraud contact the credit union immediately at 801.260.7600.


Fraud Alert
Members should be aware of fraudulent emails appearing to originate from NACHA, an electronic payment organization. While NACHA is a reputable payment organization, the emails are fraudulent. The emails notify the recipient that an automatic payment coming out of their account has been cancelled and instructs them to open an attached document to resolve the payment issue. The emails are fraudulent, and may be an attempt to obtain confidential member information. If you receive an email like this, delete it immediately.
Cyprus Credit Union will never ask for personal information (social security number, account number, passwords, etc.) through an unsolicited call or an email. If you are asked for this information via email or phone call it is a scam.
If you think you may have been a victim of fraud contact the credit union immediately at 801.260.7600.


Police Search for Job Scam Suspects


Fox13 News Story: More victims are coming forward in a job scam targeting high school and college students in Utah. On July 15, Fox 13 showed exclusive pictures of the suspects in action draining the bank accounts of several victims. Police are searching for a suspect who passes herself off as Samantha Jones and her alleged accomplice. Officers say the suspects were last spotted at the South Towne Mall in Sandy and at a Wal-Mart in Weber County.

"We received information from citizens that the suspect is committing similar crimes in Sandy at the South Towne Mall. The victim had actually recognized her from the news report," said Sandy Police Sgt. Jon Arnold. "About a week later we had a call from another victim saying the same thing occurred to them and it was a week after the fact. As we got the information from the first report, we tied it to this one, we were able to put the names together, suspect description. So that's where we got the information from." Police say Jones and her alleged accomplice start off the scam with a pitch that entices people with a high paying job opportunity. Officers say the suspects then ask for personal information including bank account numbers. Victims say a little bit of money was deposited initally, but shortly after that money was drained from their bank account. Police say the scam has happened several times after Fox 13 first aired the story on July 15. They believe they are narrowing in on their search of finding the suspects. Anyone who has information on the suspects, including their whereabouts is urged to call police at (801) 840-4000.


Debit Card Fraud Affecting Some of Our Members
We have been made aware of a Debit Card fraud that is affecting some of our members.  This fraud occurred at a merchant that may have been frequented by some our members.  We have obtained a list of cards that may have been impacted and are in the process of blocking the cards and notifying any affected members on that list.  If a you have any questions or have been affected by this fraud please contact the Card Services department at (801) 260-7600 option 0.


VISA Debit and Credit Card Fraud
We have been alerted that VISA debit and credit cards issued by several Utah financial institutions have been used fraudulently in several states and four countries in Europe. In an effort to protect our members we will be blocking transactions made with VISA credit and debit cards in the following states and countries:
State: California, New York, New Jersey, Florida, Alabama, North Carolina, Pennsylvania, Illinois
Country: Canada, Poland, France, United Kingdom
If you reside in, are traveling to or working in any of these locations please contact our Card Services Department at 801.260.7600 Ext. 5630. We will update your information and ensure that your card will work normally.  We apologize for any inconvenience this may cause, but feel this extra precaution is necessary to protect our members from unauthorized and fraudulent transactions. This may affect VISA credit and debit cards you have with other instructions, check with your card provider to ensure your cards continue to work normally.

Just a reminder, anytime you plan on traveling outside of the U.S. always contact the credit union in advance to ensure that your card continues to work normally once you reach your destination.


Text and Voice Message Scam
Please be aware of a recent scam attempting to obtain personal financial information from Utah credit union members. Text and voice messages are being delivered to members claiming their VISA credit card has been deactivated and requesting they call a phone number to reactivate the account.  When you call the number you are connected to a live person and  asked to give your credit card number and sometimes a social security number.  This is a scam.  Do not call the fraudulent phone number.  It is important to remember that Cyprus Credit Union will never ask for your account information through electronic communications of any kind. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).


Email Survey Scam
NCUA warns credit union members of emails appearing to originate from the NCUA. The fraudulent emails solicit credit union member participation in an Online Survey or Member Survey, and promise compensation of $50 as an inducement to respond to the email. The link embedded in the message directs members to a counterfeit version of NCUA’s website with an illicit survey that solicits credit card account numbers and confidential personal information The emails are fraudulent, and may be an attempt to obtain confidential member information. NCUA does not solicit such information from credit union members; if you have received these emails please do not respond.
If you think you may have been a victim of fraud contact the credit union immediately at 801.260.7600.


Affinity Fraud
Affinity fraud is not a new scheme, but it is still victimizing people every day. The pitch sounds perfect: a low-risk investment that can lead to a better lifestyle. It usually sounds too good to be true, but when someone you trust--at work or in your church--tells you it is a great investment many people find it hard to say no. Many Utahn’s have lost thousands, even hundred of thousands of dollars, to affinity fraud schemes.

These schemes often times seek out investors and offer them an “opportunity” to invest in purchasing or developing property, a foreign resort or other types of real estate development. Con men promise high quarterly returns of and sometimes investors will see the first payments. These payments are used to get victims to invest even more money into the scam. Then suddenly the payments stop and the investor is out thousands.

Investigate before you invest. The Utah Division of Securities strongly encourages investors to fully research their investments – and those companies and individuals selling those investments – before purchase. The Division seeks to provide investors with the tools and resources needed to conduct basic research the investment product, company, or individual an investor is considering.
Often times, researching an investment, company or individual may require some experienced guidance.  While the Division cannot offer investment advice, they are happy to assist investors with tools and resources by which they can conduct their own research.  You can find out if an investment is legitimate by visiting the Utah Division of Securities website at http://www.securities.state.ut.us/investors/before.html.


FDIC Email Scam
We have been alerted that the Federal Deposit Insurance Corporation (FDIC) has received reports of a fraudulent e-mail which has the appearance of being sent from the FDIC.
The e-mail’s subject line reads: “You need to check your Bank Deposit Insurance Coverage."  The body of the email states, "You have received this message because you are a holder of a FDIC-insured bank account. Recently FDIC has officially named the bank you have opened your account with as a failed bank, thus, taking control of its assets."  The email instructs the recipient to click a link that reads, “You need to visit the official FDIC website and perform the following steps to check your Deposit Insurance Coverage."
The e-mail and the website it is associated with are fraudulent.  Recipients should consider this e-mail as an attempt to obtain personal or confidential information, or to load malicious software onto users computers.  The FDIC does not issue unsolicited e-mails to consumers.  Recipients of this e-mail should NOT click on the link.
If you need further information, please visit www.fdic.gov. If you think you may have been a victim of fraud contact the credit union immediately at 801.260.7600.


Email Survey Scam
NCUA warns credit union members of emails appearing to originate from NCUA. The fraudulent emails solicit credit union member participation in an Online Survey or Member Survey, and promise compensation of $40 as an inducement to respond to the email. The emails are fraudulent, and may be an attempt to obtain confidential member information. NCUA does not solicit such information from credit union members; if you have received these emails please do not respond.
If you think you may have been a victim of fraud contact the credit union immediately at 801.260.7600.
Back to Top

 

 

 

Cyprus will never ask for your PIN number or password in an unsolicited call, email or text message.
Several members have stated that they have received calls, texts, and e-mails asking for card numbers and PIN numbers. Neither Cyprus nor our Fraud Services will ask for this type of information in an unsolicited call, email or text message.


Malware attack targeting Credit Union members
A new Malware attack is targeting Credit Union members when logging into Home Banking. The virus may direct users to another site that is not Home Banking.  When trying to login, the member will get a screen that asks them to input their credit card number, ATM pin, or social security information. If you see this do NOT fill in the fields.  You will need call the call center to un-enroll from Home Banking and change your Home Banking pin.  Please install anti-virus/anti-spyware software and make sure it is completely updated. Frequently scan your computer to remove malware.  You should NOT use the computer for Home Banking purposes until after this is complete. 


Fraudulent Verified By VISA emails
Some members have received an email that claiming to be from Verified by VISA.
Example: Dear Cardholder: Your Visa card is temporarily locked. Please understand that we work to ensure your account safety. To restore your card and regain access you are required to register your Visa card in the Verified by Visa program, its a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

The email comes with a link to a fraudulent website pretending to be Verified by VISA. Verified by VISA will never lock your card or alert you that your card is blocked. To protect yourself never click on a link sent in unsolicited emails; instead, manually type in the web address to access the website. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).


Rejected ACH Transactions email
An email with the subject line, "Rejected ACH Transaction", is currently being distributed.
If you receive this email, do not click on any links and delete the email immediately. This scam may utilize one of the latest most sophisticated Trojan viruses to steal sensitive information.
If you have clicked on the link, contact Cyprus Federal Credit Union immediately to prevent your account from becoming compromised. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).


Not Many Things in Life Are Free
Recently our members' have been experiencing issues with products that are advertised as "TRY IT FREE". The products are listed as free but the merchant requests that you pay shipping and handling. We want to remind our members and employees to always read and understand the Terms and Conditions before clicking "I Agree" and completing an order.

Many people are discovering additional transactions from the same or similar companies that they were unaware they had agreed to. Each company has a different return/refund policy. It is important that members understand these policies before they make a purchase. Before completing the purchase, research the merchant/product background. Some companies have very specific Cancellation, Return of Product and Refund policies. Read and understand what you're agreeing to.

The following is a list of products/services that some members have seen unexpected charges through. These are advertised as "Try it Free" but have additional charges that are listed only in the terms and conditions:

We want to remind our members and staff that it is very important to thoroughly read the terms and conditions when making these types of purchases. The product may be free, but you might be agreeing to make additional payments when agreeing to the terms and conditions.
If you believe there has been an unauthorized transaction on your VISA credit or debit card, contact the Card Services department immediately at 260.7600 option 8.


Phishing
Phishing is the fraudulent scheme of sending an e-mail to a user falsely claiming to be a legitimate company.  The email attempts to con the user into surrendering private information that could later be used for identity theft. The e-mail directs the user to visit a website where they are asked to update personal information such as name, account and credit card numbers, passwords, social security numbers,etc. The website, however, is bogus and set up only to steal the user's information.

If you get an email that warns you, with little or no notice, that an account of yours will be shut down unless you reconfirm your billing information, do not reply or click on the link in the email. Instead, contact the company cited in the email using a telephone number or Web site address you know to be genuine.

Steps you can take to protect yourself:

What to do if you think your information has been compromised:


Online Classified Scams

How to know if it is a scam:


This is a scam. The cashier's check or money order sent to the buyer is counterfeit. By the time the check/money order returns to the financial institution as fraudulent the money has already been wired out of the sellers account. The seller is responsible for the money that was lost in the transaction. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).


Tax Return Scams
The IRS is reporting a scam that involves an e-mail notification claiming a person's tax return will be audited with instructions to click on links to complete forms with personal and account information.

Businesses and accountants are also getting e-mails with instructions to download information on tax law changes. Clicking on these links could download "malware" onto the recipient's computer that gives the scammer remote access to the computer hard drive.

In another telephone scam, a caller claims to be an IRS employee who says the taxpayer has not cashed a refund check and asks the person to verify his or her bank account number. The IRS advised people not to click on any link from an e-mail purporting to come from the tax agency. People receiving questionable e-mails can contact the IRS through phishing@irs.gov. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).
Back to Top

 

 

 

Supplemental Security Income (SSI) Fraud
The US Treasury and Social Security Administration will never ask you to make a donation to the SSI. They do not charge money to research your file to see if you qualify for an increase in payment. You should never provide your Social Security number or other personal information over the telephone unless you initiated the contact. If in doubt, do not release information without first verifying the validity of the call. If you have been contacted by an individual who says they can help you and ask for payment, please contact your local authorities or Social Security at 1-800-772-1213. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).


Texting Scam
Please be aware of a recent scam attempting to obtain personal financial information from Utah credit union members. Text and email messages are being delivered to members as well as non-credit union members claiming their account has been suspended and requesting they call a phone number to reactivate the account.  When you call the number you are asked to give your credit card number and personal identification number (PIN).  This is a scam.  Do not call the fraudulent phone number.  It is important to remember that Cyprus Credit Union will never ask for your account information through electronic communications of any kind. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).
Back to Top

 

 

 

Work From Home Employment Scam
Cyprus is currently experiencing the circulation of counterfeit official checks. The checks are being mailed to people throughout the United States who in most cases have applied for work from home employment. The check comes with information for Mystery or Secret Shoppers. The individual is asked to cash the check and then send the bulk of the money back to an individual using Western Union or Money Gram.

In other instances, the individual who receives the check is selling something online such as puppies or furniture. The counterfeit check is usually for more than the asking price of the item and they are to forward the rest of the money back to the buyer using Western Union or Moneygram.
If you have received a suspicious check please contact our call center at 1-800-929-7787 or 801-260-7600 to verify the authenticity. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).


Mystery Shopper Check Scam
Counterfeit Cyprus official checks have been used in conjunction with a Mystery Shopper Check Scam. Please contact our call center at 800-929-7787 to inquire about the validity of an official check.

The scam explains that you have been selected to secretly shop several stores. It asks you to deposit the counterfeit check into your account and then within two days pull the funds from your account and go shopping. Your first "Shop" will be to go to Western Union or Money Gram and wire transfer the bulk of your cash to a person who is in another state. Then you take the rest of the funds and shop other stores in your area. Because the check you deposit is counterfeit, it will be returned back to the financial institution that you deposited the check into. The amount of the check will be reversed out of your account and possibly cause your account to go into the negative.

Anytime you are required to cash a check and wire transfer the funds back to an individual using Western Union or Money Gram, the transaction is fraudulent. You are wiring money to an individual who is committing fraud against you. If you think you may have been a victim of fraud contact us immediately at 801.260.7600 (Option 0).
Back to Top

 

 

 

Postal Money Order Fraud


Skimming Device Found In Utah Gas Pump Bilks Customers.
News story from KUTV 2News
Police have uncovered a sophisticated device attached to a gas pump in Sandy that electronically captures customers' banking information when they fill up.

The device was located inside a pump at a 7-11 store at 2165 East 9400 South in Sandy.

Investigators believe the device was active for about 60 days before it was discovered. They ask any customers who visited the store between December 1, 2009 through January 2010 to check their credit card statement to ensure they are not victims of the skimming device.

Skimming is a practice where criminals attach an electronic device to the underside of a gas pump or other locations where debt or credit cards are used to make purchases outside of the store.

Criminals are able to place these devices on the credit card receiver located on the gas pumps. Customers will then swipe their card and enter PIN numbers and then as the card is read it will electronically via Bluetooth technology send the card number and account information to a Bluetooth enabled device near the gas pumps. The criminals then collect this data and will often use the credit card number or debt card and pin number to make purchases or to obtain cash in other parts of the country. The device recently located in Sandy resulted in over $11,000 loss at various ATM's in Los Angeles County.

Police say the 7-11 store had no involvement in this device being placed on their gas pump and that the company was an innocent victim to the criminals just as the people who used their pumps were.

Police recommend if you are purchasing gasoline at a pump you should pay with cash or use a credit card instead of a debit card. They also suggest checking your monthly statements from your credit and debit card companies and compare your purchases to ensure you are not a victim of the "skimming" devices.
Back to Top

 

 

 

How to Protect Your Credit and Your Identity
As a consumer and a member of Cyprus Credit Union, if you feel that you have been a victim of fraudulent activity or identity theft contact us immediately. You should also file a report at www.ftc.gov and visit the FTC's Identity Theft website www.ftc.gov/idtheft. If you suspect any suspicious activity send an e-mail to uce@ftc.gov . For additional information, visit the full press release on the United States Department of Treasury website at www.ustreas.gov/press/releases/js1130.htm.

Update your Internet Browser's Security Settings
Make sure you are using the most current version of your Internet browser. Most updates can be downloaded for free from your internet browser's home page.
Install a Phishing filter. A Phishing Filter scans Web sites you visit and warns you if they are potentially suspicious.
Microsoft Phishing Filter
Firefox Phishing Filter

Use your browser's pop up blocker. For instructions how to enable your pop up blocker, use the links below.
Firefox Pop Blocker Options
Internet Explorer Pop Up Blocker Options

Resources and Useful Links
www.fakechecks.org There is no legitimate reason why anyone would give you a check or money order and ask you to wire money anywhere in return. Take a look at this site for videos and information on current scams.

Federal Trade Commission ID Theft Web site

Stay on top of your credit report. Review it yearly to ensure there is no suspicious activity. The Fair Credit Reporting Act allows for you to ask for and receive one free credit report from each of the three credit bureau every 12 months. Review your credit report for free at www.annualcreditreport.com

OnGaurd Online is a government resource that provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

The FBI provides an ongoing list of telephone, email and mail fraud. This site can give you helpful information on current scams affecting the United States. http://www.fbi.gov/majcases/fraud/fraudschemes.htm

The Utah Attorney General's Office provides information on current scams that are affecting Utah. It also provides information and tools for restoring your credit and identity if you have been a victim of fraud. http://www.idtheft.utah.gov/


Advance-fee fraud or 419 Scam- An advance-fee fraud is a confidence trick in which the target is persuaded to advance sums of money in the hope of realizing a significantly larger gain.

Pharming- the hijacking of online bank customers by infecting web browsers and redirecting them to fake websites, where they are asked to disclose their account details

Phishing- fraudulent scheme of sending an e-mail to a user falsely claiming to be a legitimate company in an attempt to con the user into surrendering private information that could later be used for identity theft.

Skimming- Skimming works by replacing a card reader like an ATM with a camouflaged counterfeit card reader. The counterfeit reader records all of the data on a credit, debit or ATM card as it passes through the skimmer. In addition to ATMs, other locations where card skimming happens include restaurants, taxis or other businesses where an employee will take the card from the actual account holder in order to run the charge. In these instances, the thief has fitted the card reader with a skimmer, or uses a hand-held skimmer hidden in a pocket.

Smishing- use of cell phone text messages to deliver the "bait" to get you to divulge your personal information. The message will usually include a web site URL or phone number that connects to automated voice response system asking for your personal or financial information.

Vishing- an e-mail message asks the user to make a telephone call. The call triggers a voice response system that asks for the user's credit card number. The initial bait can also be a telephone call with a recording that instructs the user to phone an 800 number.
Back to Top